Terms of service

OVERVIEW

SECTION 1 – SCOPE OF SERVICE & INDEPENDENT RESELLER STATUS

1. Third-Party Reseller Status: DEXAIM operates strictly as an independent distributor and third-party reseller. Except where explicitly stated otherwise, DEXAIM does not manufacture, write, program, maintain, or reverse-engineer the third-party hardware, firmware, or software distributed through the platform. All products are sourced from independent third-party hardware manufacturers and software/firmware developers.
   
   
2. Authorized Purpose & Technical Competency: All products and components sold by DEXAIM are distributed strictly for educational purposes, hardware diagnostic testing, academic computing, and benign security research. By submitting an order, you represent and warrant that:
   
   
   • You possess the technical background, equipment, and competence required to safely install, configure, and operate high-performance computer hardware, direct memory access interfaces, and custom firmware binaries.
     
     
   • You will not utilize any item or service purchased through DEXAIM for any unlawful purpose, malicious exploitation, or in violation of any applicable domestic or international laws.
     
     
3. Affirmative Anti-Circumvention Representations: DEXAIM strictly opposes and prohibits the circumvention of effective technological measures that control access to copyrighted works (including under 17 U.S.C. § 1201). You expressly represent, warrant, and covenant that:
   
   
   • You will not employ any hardware, firmware, or digital files purchased from DEXAIM to circumvent, bypass, decrypt, deactivate, or impair any Technological Protection Measure (TPM) or access control system deployed by any third-party software, operating system, or service provider;
     
     
   • You will not use the Service, hardware, or firmware to commit, induce, or facilitate tortious interference with any third-party contracts or End User License Agreements (EULAs);
     
     
   • You are purchasing all items exclusively for dual-use legitimate diagnostic, research, educational, or experimental computing applications.
     
     

SECTION 2 – PROHIBITED CORPORATE, INVESTIGATIVE, AND COMPETITOR ACCESS

1. An employee, agent, investigator, auditor, forensic examiner, or independent contractor working for or on behalf of any video game publisher, anti-cheat vendor, digital rights management (DRM) provider, or law firm representing any of the foregoing;
   
   
2. Accessing the Service or acquiring products for the purpose of reverse engineering, gathering evidence, benchmarking detection mechanisms, or preparing civil, administrative, or criminal legal claims against DEXAIM or its suppliers.
   
   

SECTION 3 – NO AFFILIATION & THIRD-PARTY TRADEMARKS

SECTION 4 – USER RESPONSIBILITY & RISK ALLOCATION

1. Compliance with Third-Party Agreements: You maintain sole and exclusive responsibility for the implementation and operational use of any hardware, digital key, firmware, or software obtained from DEXAIM. You acknowledge that deploying low-level peripheral hardware or modified firmware on third-party networks, platforms, or services may violate third-party Terms of Service, Codes of Conduct, or End User License Agreements (EULAs).
   
   
2. No Liability for Account or Platform Penalties: DEXAIM accepts zero liability for any civil, administrative, or platform-level sanctions incurred through your use or misuse of any product, including but not limited to game bans, platform suspensions, hardware ID (HWID) bans, revoked digital licenses, or loss of account assets.
   
   

SECTION 5 – INTELLECTUAL PROPERTY & PROHIBITED CONDUCT

1. Ownership & Licensing: All hardware architecture, schematics, board designs, firmware binaries, and digital assets remain the exclusive intellectual property of their original developers or licensors. Your purchase grants you a limited, revocable, non-exclusive, non-transferable license to execute or interface with the product solely as intended by its original creator. No transfer of title or intellectual property occurs.
   
   
2. Prohibitions: You expressly agree that you will not, directly or indirectly:
   
   
   • Reverse-engineer, decompile, decrypt, trace, dump, or disassemble any firmware, bitstream file, driver, or software utility provided by or through DEXAIM;
     
     
   • Share, leak, re-distribute, leak via public repositories, or resell proprietary firmware images or configuration files;
     
     
   • Modify, create derivative works of, or exploit security flaws in any digital product distributed through the platform.
     
     

SECTION 6 – ORDERS, BILLING, SUPPORT PROTOCOL & CHARGEBACK PROTECTION

1. Order Acceptance: We reserve the right to refuse, pause, or cancel any order placed with us at our sole discretion. We may limit or terminate quantities purchased per user, per billing entity, or per shipping destination.
   
   
2. Account Accuracy: You agree to provide accurate, current, and complete payment, billing, and identity information for all transactions. Failure to maintain accurate information may result in immediate order cancellation.
   
   
3. Dispute, Chargeback, and Industry Blacklist Protocol:
   
   
   • Permanent Termination: Initiating a payment dispute, bank inquiry, retrieval request, or chargeback without exhausting our formal support process constitutes a material breach of this Agreement. Filing a chargeback results in the immediate, permanent, and irrevocable revocation and termination of all Services, digital licenses, active keys, and customer accounts associated with you.
     
     
   • Industry-Wide Fraud & Risk Sharing: To protect our network, partner ecosystems, and independent developers from bad-faith transaction abuse, you expressly consent and authorize DEXAIM to share your identifying transaction data (including your name, email address, IP address, delivery address, Discord ID, hardware identifiers, and payment metadata) with our upstream development teams, associated software programmers, original hardware manufacturers, peer resellers, and affiliated partner brands.
     
     
   • Industry Blacklisting: You acknowledge and agree that submitting a payment dispute will result in your details being entered into joint risk databases, leading to a comprehensive blacklist and permanent denial of service across our entire partner, developer, and reseller network. DEXAIM accepts no liability for third-party service cancellations resulting from this fraud-prevention disclosure.
     
     
   • Administrative & Recovery Fees: You agree to pay a mandatory administrative fee of $50.00 USD per disputed transaction to offset chargeback processing penalties and representment fees. You remain fully liable for the underlying balance, plus all legal fees, collection agency commissions, and operational expenses incurred by DEXAIM in recovering the funds.
     
     
4. Identity Integrity, Fraud Mitigation, and Order Screening:
   
   
   • Accuracy Representation: By placing an order, you warrant that all information provided—including legal name, billing address, physical shipping address, phone number, and email address—is accurate, current, and belongs to the authorized cardholder or account owner.
     
     
   • Prohibition of Fictitious Information: The use of fictitious names, false billing addresses, temporary/disposable email domains, virtual/VoIP telephone numbers, or anonymizing proxies/VPNs designed to obfuscate identity during the payment transaction is strictly prohibited.
     
     
   • Verification Protocols & Holds: DEXAIM reserves the right to withhold shipment, suspend order fulfillment, or delay digital license generation pending identity verification. We may require the submission of government-issued identification or secondary payment verification matching the cardholder credentials.
     
     
   • Remedies for Fraudulent or Inaccurate Data: In the event an order is identified as containing fraudulent, fictitious, or unverifiable information:
     
     
     • DEXAIM reserves the right to unilaterally cancel the transaction;
       
       
     • Physical shipments may be recalled, held, or rerouted at your sole expense;
       
       
     • Associated software keys, firmware licenses, and hardware configurations will be permanently revoked and blacklisted;
       
       
     • An administrative processing fee of up to fifteen percent (15%) may be withheld from any refund to cover non-recoverable payment processing, fraud-screening, and restocking expenses.
       
       
5. Mandatory Onboarding, Troubleshooting Protocol, and Cooperation Duty:
   
   
   • Acknowledgment of Specialized Architecture: You acknowledge and agree that specialized hardware, direct memory access (DMA) devices, bus-level interfaces, and customized firmware are experimental, developer-tier products. Proper functionality is inherently contingent upon your host machine's specific motherboard revision, UEFI/BIOS firmware version, PCIe topology, operating system build, and driver configurations. As such, these products do not function in a standardized "plug-and-play" capacity and routinely require multi-stage technical onboarding and calibration.
     
     
   • Mandatory Support Window & Cooperation Covenant: In the event you encounter operational difficulties, compatibility errors, or hardware recognition issues, you agree to:
     
     
     • Open a formal support inquiry through our designated support portal within seven (7) calendar days of physical delivery or digital issuance;
       
       
     • Actively cooperate with DEXAIM support technicians by providing requested diagnostic artifacts, including system specifications, device manager screenshots, PCIe lane mappings, and error logs;
       
       
     • Permit DEXAIM a reasonable diagnostic window of no less than fourteen (14) business days to troubleshoot, patch, provide alternative firmware builds, or supply operational workarounds.
       
       
   • Abandonment and Non-Responsive Forfeiture: If our support team responds to your inquiry with troubleshooting steps, diagnostic requests, or configuration files, and you fail to respond or refuse to implement the requested diagnostics for a period exceeding seventy-two (72) consecutive hours:
     
     
     • The support inquiry will be categorized as "Customer Abandoned";
       
       
     • You explicitly forfeit any claim that the product is "defective," "not as described," or "non-functional";
       
       
     • Such failure to cooperate shall serve as conclusive evidence in any payment dispute that DEXAIM fully tendered performance and stood ready to rectify any alleged issue.
       
       
   • Condition Precedent to Payment Disputes: Initiating a payment dispute or chargeback with your issuing bank under reason codes including "Product Defective," "Not as Described," or "Service Incomplete" without completing the mandatory fourteen (14) business day troubleshooting protocol and exhausting our formal support process constitutes a material breach of this Agreement.
     
     

SECTION 7 – DIGITAL PRODUCTS & WAIVER OF WITHDRAWAL RIGHTS

1. Immediate Execution: Due to the nature of digital goods, by placing an order for software, digital license keys, configurations, or firmware flashing files, you explicitly request and consent to immediate contract performance.
   
   
2. Statutory Waiver: You acknowledge and expressly agree that upon the generation, delivery, or disclosure of a digital license, download link, or configuration file, you waive any statutory right of withdrawal or cooling-off period (including those granted under EU Consumer Rights Directives, UK Consumer Rights regulations, or comparable international statutes). Digital products are non-returnable and non-refundable once issued.
   
   

SECTION 8 – SHIPPING, IMPORTATION & CUSTOMS (IMPORTER OF RECORD)

1. Importer of Record: For all cross-border and international physical orders, you are the designated Importer of Record. It is your responsibility to verify that the ordered products fully comply with local import laws, radio-frequency testing rules, and telecommunications certifications in your jurisdiction.
   
   
2. Taxes and Tariffs: DEXAIM is not responsible for foreign customs duties, Value Added Tax (VAT), Goods and Services Tax (GST), brokerage fees, or impound charges levied by national border authorities. All such costs are your sole responsibility.
   
   
3. Refusal & Abandonment: If an international shipment is rejected, abandoned, or returned due to unpaid import tariffs or refusal to cooperate with customs clearance, shipping costs are strictly non-refundable, and any return freight or handling fees will be deducted from any applicable refund at DEXAIM's sole discretion.
   
   

SECTION 9 – EXPORT CONTROLS & SANCTIONS COMPLIANCE

• You are not located in, under the control of, or a national/resident of any country subject to comprehensive U.S. or international trade embargoes or sanctions (including, but not limited to, Cuba, Iran, North Korea, Syria, Russia, Belarus, and occupied Ukrainian territories);
  
  
• You are not listed on any U.S. government prohibited parties list, including the Specially Designated Nationals (SDN) list or Entity List;
  
  
• You will not re-export, transfer, or divert any hardware or firmware to any restricted party or destination.
  
  

SECTION 10 – TECHNICAL SUPPORT LIMITATIONS

• Assisting with order tracking and order fulfillment;
  
  
• Initial out-of-box hardware power-on and standard interface connectivity issues.
  
  

SECTION 11 – ASSUMPTION OF RISK & HARDWARE SAFETY

• You assume full, unreserved technical risk for installing, mounting, grounding, and operating any physical product or digital configuration purchased from DEXAIM.
  
  
• DEXAIM bears no responsibility for physical damage, hardware bricking, electrical failure, firmware corruption, or data loss occurring on your host machine, secondary PC, or target system.
  
  

SECTION 12 – DISCLAIMER OF WARRANTIES

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
  
  
• ANY WARRANTY THAT PRODUCTS WILL REMAIN UNDETECTED, UNPATCHED, OPERATIONAL ACROSS SYSTEM UPDATES, OR UNINTERRUPTED;
  
  
• ANY WARRANTY REGARDING COMPATIBILITY WITH SPECIFIC THIRD-PARTY MOTHERBOARDS, CHIPSETS, BIOS REVISIONS, OR SOFTWARE ECOSYSTEMS.
  
  

SECTION 13 – LIMITATION OF LIABILITY

• ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND;
  
  
• LOSS OF REVENUE, LOST PROFITS, LOSS OF DATA, REPUTATIONAL DAMAGE, REPLACEMENT COSTS, OR SIMILAR LOSSES;
  
  
• DAMAGE TO HARDWARE, THIRD-PARTY ACCOUNT SUSPENSIONS, OR SYSTEM DOWNTIME,
  
  

SECTION 14 – INDEMNIFICATION

1. Your violation or breach of these Terms of Service;
   
   
2. Your misuse, improper deployment, or alteration of any hardware, firmware, or software purchased through DEXAIM;
   
   
3. Your infringement or violation of any law, third-party rights, or third-party contractual terms (including third-party End User License Agreements).
   
   

SECTION 15 – CONFIDENTIALITY & HIGH-PROFILE CLIENT PROTOCOLS

1. Recognition of High-Profile Engagements: DEXAIM routinely caters to institutional clients, enterprise security researchers, professional organizations, and private high-profile individuals whose operational security and non-public engagement require strict confidentiality.
   
   
2. Mutual Non-Disclosure: DEXAIM strictly treats all customer transactional records, custom hardware builds, custom device configurations, firmware assignments, and technical support inquiries as strictly Confidential Information. DEXAIM will never publicly disclose, monetize, publish, or confirm client identities, affiliation status, or transaction histories to third parties, public forums, or media outlets without express written consent, except where strictly required by valid, binding legal subpoena from a court of competent jurisdiction.
   
   
3. No Exemption from Payment Integrity: The availability of strict operational confidentiality and customer privacy does not exempt any buyer from Section 6.2 (Account Accuracy) or Section 6.4 (Identity Integrity). Authorized billing and verification data provided to our PCI-compliant payment gateways must remain legitimate, accurate, and verifiable. Client confidentiality is maintained through our internal security safeguards, not through the submission of fictitious financial or cardholder information.
   
   

SECTION 16 – DISPUTE RESOLUTION: MANDATORY ARBITRATION & CLASS ACTION WAIVER

1. Informal Dispute Resolution: Prior to initiating any formal arbitration or legal proceeding, you agree to contact DEXAIM via our administrative notice inbox at dexaim [at] proton [dot] me and attempt in good faith to resolve the dispute informally for a minimum period of thirty (30) days.
   
   
2. Binding Individual Arbitration: If the dispute is not resolved within thirty (30) days, any controversy, claim, or dispute arising out of or relating to these Terms, the Services, or any transactions shall be resolved exclusively through final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, rather than in a court of general jurisdiction.
   
   
3. CLASS ACTION WAIVER: YOU AND DEXAIM AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator shall have no authority to consolidate multiple claims or preside over any form of representative or class proceeding.
   
   
4. Arbitration Venue & Hearing: Arbitration hearings shall take place in New Castle County, Delaware, or remotely via videoconference at the mutual agreement of the parties.
   
   

SECTION 17 – GOVERNING LAW & JURISDICTION

1. Governing Law: These Terms of Service and any separate transactional agreements shall be governed by, interpreted, and construed in accordance with the laws of the State of Delaware, without regard to conflict of law principles.
   
   
2. Judicial Forum (If Arbitration Is Waived or Inapplicable): In the event that the arbitration agreement in Section 16 is found unenforceable or an action is brought for provisional injunctive relief, you irrevocably agree that any legal action or proceeding shall be brought exclusively in the state or federal courts located within New Castle County, Delaware, and you irrevocably submit to the personal and subject-matter jurisdiction of such courts.
   
   

SECTION 18 – SEVERABILITY & SURVIVAL

1. Severability: If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any remaining provisions.
   
   
2. Survival: All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, warranty disclaimers, indemnity obligations, user representations, limitation of liability clauses, arbitration agreements, confidentiality provisions, and intellectual property provisions.
   
   
3. Entire Agreement: These Terms of Service, along with our posted policies, represent the complete and exclusive understanding between you and DEXAIM regarding the subject matter hereof, superseding any prior written or oral agreements or communications.
   
   

SECTION 19 – CONTACT & LEGAL NOTICES

• General Support & Technical Onboarding: All technical inquiries, order tracking, and setup tickets must be submitted via our official support portal as provided in your order confirmation and checkout links.
  
  
• Formal Legal Notices & Entity Inquiries: Formal legal notices, arbitration demands, and regulatory communications must be directed to:
  
  
  DEXAIM LLC
  
  
  131 Continental Drive, Ste 305
  
  
  Newark, DE 19713, United States
  
  
  Administrative / Legal Notice Inbox: dexaim [at] proton [dot] me (strictly reserved for legal and regulatory correspondence; not monitored for general customer support)