Refund policy

OVERVIEW & RESELLER STATUS

SECTION 1 – DIGITAL PRODUCTS & FIRMWARE (IMMEDIATE FULFILLMENT & WAIVER OF WITHDRAWAL)

1. Immediate Execution & Statutory Waiver: Pursuant to Section 7 of our Terms of Service and applicable international consumer protection statutes (including EU/UK statutory cooling-off provisions), you expressly request and agree to immediate digital execution upon completion of checkout. You acknowledge that you irrevocably waive any statutory right of withdrawal or 14-day cancellation window once the license key, download asset, or configuration binary is sent via email, generated in your account dashboard, or provisioned via our fulfillment systems.
   
   
2. Exclusions from Refund Eligibility: Refunds or credits will not be granted under any of the following circumstances:
   
   
   • Failure to review system requirements or technical prerequisites prior to ordering;
     
     
   • Inability, refusal, or delay in following technical setup instructions or documentation;
     
     
   • Discovery that your target machine, motherboard, chipset, BIOS revision, or operating system build is incompatible;
     
     
   • Elective decision to not redeem, flash, or activate an issued key or binary;
     
     
   • Platform-side disruptions, game client updates, anti-cheat security patches, or third-party service alterations that impact product usability;
     
     
   • Account bans, hardware ID (HWID) suspensions, or administrative penalties imposed by third-party platforms or developers.
     
     

SECTION 2 – LIMITED DIGITAL REPLACEMENT PROTOCOL (24-HOUR DEFECT WINDOW)

1. Strict 24-Hour Notice Window: You must report any defective, unredeemable, or non-functional key to DEXAIM LLC within twenty-four (24) hours of order completion. Claims submitted after this 24-hour window are strictly barred.
   
   
2. Verification & Technical Audit: Replacement claims must be submitted through our designated support portal and must include your Order ID, verified purchase email, and verifiable technical evidence (including unedited full-desktop screenshots, developer console outputs, and timestamps). DEXAIM LLC will audit server generation logs and API activation statuses with upstream developers.
   
   
3. Sole Remedy: If a key is conclusively verified as dead-on-delivery (DoD) prior to your redemption, our sole obligation is to issue a functional replacement key for the identical product. We do not issue cash refunds.
   
   

SECTION 3 – PHYSICAL HARDWARE & ACCESSORIES

1. Dead on Arrival (DOA) & Transit Damage: Hardware units exhibiting manufacturing defects or physical transit damage must be reported to our support desk within forty-eight (48) hours of carrier-confirmed delivery.
   
   
2. RMA Authorization & Inspection: Return Merchandise Authorization (RMA) is required prior to shipping any hardware back to DEXAIM LLC. Items shipped without an RMA will be refused. Returned hardware must be shipped in its original packaging with all included cables, headers, and accessories. Upon receipt, our technical staff will inspect the board:
   
   
   • Verified DOA items will be replaced with an identical unit (or equivalent, subject to manufacturer availability).
     
     
   • Hardware showing signs of physical alteration, user-induced short-circuiting, soldering, incorrect voltage application, trace scratches, or third-party flashing damage will be rejected, voiding all replacement rights.
     
     
3. Refusal of Customs & Import Duties: For all cross-border orders, you act as the Importer of Record. If a shipment is rejected, abandoned, or returned due to refusal to pay local customs duties, tariffs, VAT, or brokerage fees, no refund will be issued. In the event the carrier returns the parcel to DEXAIM LLC, any return freight, demurrage, and carrier handling expenses will be billed to the customer or deducted from any discretionary store credit.
   
   

SECTION 4 – MANDATORY ONBOARDING & TROUBLESHOOTING OBLIGATION

1. Mandatory 14-Day Diagnostic Window: Customers experiencing operational or recognition issues agree to open a support ticket within seven (7) days of delivery and actively cooperate with our technicians for a minimum of fourteen (14) business days. Customers must furnish diagnostic logs, device manager snapshots, and system specs upon request.
   
   
2. Non-Responsive Support Abandonment: If our support desk provides troubleshooting steps or diagnostic inquiries and you fail to respond or implement the requested tests for seventy-two (72) consecutive hours, your ticket will be categorized as "Customer Abandoned." Abandoning support forfeits any claim that the hardware or software was non-functional, defective, or not as described.
   
   

SECTION 5 – CHARGEBACKS, PAYMENT DISPUTES & FRAUD MITIGATION

1. Immediate Revocation: Immediate and permanent cancellation of all active digital licenses, customer accounts, firmware updates, and support access.
   
   
2. Industry-Wide Blacklist Sharing: Pursuant to Section 6.3 of our Terms of Service, you explicitly authorize DEXAIM LLC to transmit your identifying information—including full legal name, email, billing address, IP address, device fingerprints, and payment identifiers—to upstream developers, peer resellers, hardware manufacturers, and anti-fraud networks, resulting in a permanent, network-wide blacklist.
   
   
3. Administrative Dispute Penalty: A mandatory $50.00 USD administrative recovery fee will be assessed against your account per disputed transaction to offset chargeback fees and merchant representment overhead.
   
   
4. Collections & Legal Action: DEXAIM LLC reserves all rights to pursue formal collection proceedings, report unpaid balances to credit bureaus, and initiate legal recovery actions for the full order amount, administrative fees, collection costs, and reasonable attorneys' fees.
   
   

SECTION 6 – CANCELLATION RESTRICTIONS & IDENTITY SCREENING

1. Unfulfilled Order Cancellations: Once placed, orders enter automated logistics queues and cannot be canceled or modified. If DEXAIM LLC approves a cancellation prior to physical dispatch under extraordinary circumstances, the refund will be subject to a fifteen percent (15%) restocking and administrative processing fee to cover non-recoverable payment gateway merchant fees and staging costs.
   
   
2. Orders Cancelled for Fraudulent Information: In accordance with Section 6.4 of our Terms of Service, orders placed using false identities, disposable emails, VoIP numbers, or unverified card data will be canceled, and an administrative fraud-handling fee of up to fifteen percent (15%) will be withheld.
   
   

SECTION 7 – CONTACT & FORMAL LEGAL NOTICES