Privacy policy

Effective Date: 01/01/2024

1. Who We Are

Our website address is: https://dexa.im
DEXAIM LLC ("we," "us," "our") operates this website and related services.

2. Personal Information We Collect

We collect personal information you provide directly to us when you:

  • Create an account

  • Make a purchase

  • Contact support

  • Leave comments or upload content

This may include:

  • Name

  • Email address

  • Billing information

  • IP address

  • Browser and device information

3. How We Collect Information

We gather information through:

  • Account registration forms

  • Purchase transactions (handled securely through Shopify and third-party payment gateways)

  • Contact forms and customer support requests

  • Comments left on blog posts

  • Media uploads (users should avoid embedding location data)

  • Cookie tracking

  • Embedded third-party content (e.g., videos)

4. How We Use Your Information

We use your personal data to:

  • Process orders and deliver services

  • Communicate important updates

  • Detect and prevent fraud or abuse

  • Analyze site usage to improve services

  • Comply with legal obligations

We do not sell or rent your personal data to third parties.

5. Cookies and Tracking Technologies

We use cookies for:

  • Account authentication

  • Saving display preferences

  • Spam detection

  • Analytics and site optimization

Cookies persist as follows:

  • Login cookies: 2 days (or 2 weeks if "Remember Me" is checked)

  • Display preference cookies: 1 year

You can disable or delete cookies at any time through your browser settings.

6. Embedded Content From Third Parties

Articles and pages may contain embedded content (e.g., videos, articles, images) from external sites.
Such content behaves exactly as if you visited the third-party site, which may independently collect and track your data.

We are not responsible for external sites' privacy practices.

7. Analytics Services

We use third-party analytics tools such as:

  • Google Analytics

  • Shopify Analytics

These services collect anonymized browsing data (such as page visits, click behavior, and referring sites) to help us improve our website experience.

Analytics providers have their own privacy policies governing the data they collect.

8. Who We Share Your Information With

We may share information with trusted service providers who help us operate, including:

  • Shopify (e-commerce platform)

  • Payment processors (e.g., Stripe, PayPal)

  • Anti-fraud services

  • Customer service providers

These third parties are contractually obligated to protect your data and only use it for the services they provide us.

We may also disclose your information if legally required to comply with law enforcement or regulatory obligations.

9. How Long We Retain Your Information

  • Comments and comment metadata are retained indefinitely.

  • Registered user account data is retained until you request deletion.

  • Transaction records are retained for legal and accounting purposes.

10. Your Rights Over Your Information

You have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your personal data (subject to legal retention requirements)

To exercise your rights, please contact us via our Contact Us page.
Verification of identity may be required.

11. Where Your Information Is Stored

Your data may be processed and stored on secure servers located inside and outside your country of residence.
We ensure all transfers comply with applicable privacy laws.

12. How We Protect Your Information

We implement industry-standard security measures, including:

  • HTTPS encrypted connections

  • Limited access to sensitive data

  • Routine system audits

No method of transmission or storage is 100% secure. You use our services at your own risk.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page, and material changes may be communicated via email or on-site notice.

Please review this Privacy Policy regularly to stay informed.

14. Contact Information

If you have questions, concerns, or requests regarding your personal data or this Privacy Policy, please Contact Us.